News Detail

Kipsaro Boit August 29, 2019


In pursuit of improving emergency response, open governance, citizen engagement and public participation, the County Government of Nandi through ICT and e-Government sector has established a Call Centre where the residents fo Nandi and external clients can contact the county.

Meeting with Eldoret Safaricom Customer Care leadership


The modern Call Centre will handle emergency and disaster response, AI services, NHIF registration and inquiries, busines rates and permits. The callers can call 1548 toll free and talk to the call centre agents on the above Services. Other service provided by the County Government of Nandi will be availed in due course.

Today, the Call Centre Management team was accamponied by H.E. The Deputy Governor Dr. Yulita Cheruiyot and the Chief Officer in charge of ICT and e-Govenment Mr. Misoi Jonathan had an opportunity to visit Safaricom Call Centre in Eldoret to benchmark on best practices.


Call Centre Management in company of H.E Dr. Yulita Cheruiyot, Deputy Governor and the Safaricom team during the benchmark

The County Government of Nandi is committed to serving our people better as we transform Nandi County together.


  • Eunice sitati

    Comments *Happy for the big county to go as far as serving a local mwananchi. its all about the people as Bob said. am at Eldoret call centre as an intern up to January. Kindly let me know on any available vacancies. Thank you

    • 11:57 pm - November 21, 2019

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  • koech

    *kudos for the established call centre, however the scope of issue u respond to should be wider to address every concern. our concerns are not limited to the above

    • 1:56 pm - December 15, 2019

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