It is an early morning in Lelmokwo Dispensary, Lelmokwo/Ngechek Ward, nurses working at the health dispensary saw just a handful of patients. Yet several kilometers away at Mosoriot County Hospital, a sub-county hospital – intended for treating the most severe and complicated cases – faces a flood of patients traveling from nearby trading centres and as far as Lelmokwo village, the majority of whom were waiting for maternity services and basic outpatient services like treatment for malaria and upper respiratory infections which can be handled at Lelmokwo Dispensary and other nearby dispensaries like Sigot and Ngechek.
This phenomenon is not unique in other parts of the county – patients frequently bypass lower-level health facilities and community health workers closer to their homes to seek services elsewhere, often at higher-level facilities perceived to be of better quality.
Dispensaries serve as the first health contact and are an interface between community health workers and health centres. Here, health workers provide essential primary care services and make referrals to hospitals for specialized services, ultimately strengthening the foundation of the health system and improving the way people receive the care they need. The dispensaries contribute to an effective response to emergencies and communities are able to access basic care.
For pregnant women and their babies, dispensaries are life-saving. Now, with the dispensaries closer to home, they can receive the services they need when and where they need them.
The County Government of Nandi has made primary health care a priority to improve access to upgraded healthcare services such as maternity and make progress towards universal health coverage (UHC). Its goal is to ensure that people need to walk less than an hour to visit a health facility.
The County’s Community Health Assistants (CHAs) and Community Health Promoters (CHPs) program is one of the home grown solutions at village level, to complement existing health services delivery beyond established dispensaries and health centers which take care of transitional situations, and then the Sub County, County and Referral hospitals of which core mandate is to care for patients referred by the above-mentioned primary-level facilities.