The County Government of Nandi steers on towards an informed citizenry. Openness and citizen engagement have been the key pillars in bringing governance closer to the people as well as enhancing satisfactory delivery services.
It is developing new initiatives to heighten this objective. These initiatives include the establishment of a toll-free call centre (1548) in 2019, public participation and citizen engagement fora, open contracting and procurement, and now outdoor LED display.
Nandi County has made significant strides through its participation in the Open Government Partnership (OGP). Under the 2020-2021 Action Plan, the county has focused on two main commitments: public participation and citizen engagement, and open contracting and procurement.
One of the cornerstone initiatives is the establishment of the Open Data Desk, an online platform accessible at https://data.nandi.go.ke. This platform provides citizens with vital information and a means to actively participate in the county’s decision-making processes.
Recently, Nandi County was recognised for its innovative efforts, winning an award at the 2023 OGP Summit in Estonia. The country emerged as the top performer in Africa for digital transformation, underscoring its commitment to leveraging technology for transparent governance.
To further empower citizens, Nandi County has conducted comprehensive training programmes for civil society organizations. These sessions focus on the budget-making process, equipping participants with the knowledge and tools to effectively represent public interests in financial decisions.
In a pioneering move to enhance transparency, the county is currently installing an outdoor LED screen in Kapsabet. This screen will display ongoing projects, government strategies, and other essential information, ensuring that citizens are continually informed and engaged with real-time updates about their county’s developments.
Additionally, the LED screen will stream live events such as sports, one of the county’s strengths, including the ongoing Olympics, where many athletes hail from Nandi. The screen will also generate revenue by offering advertising space to businesses, creating a new income stream for the county. It’s projected that in FY 24/25, through the LED screen, the county will collect Kshs 5.8 million.
As part of its efforts to improve access to information, Nandi County has introduced the Nandi Chatbot, available at www.nandi.go.ke. This chatbot allows citizens to interact and obtain information on any service offered by the county.
The chatbot serves as a convenient and efficient tool for citizens to get answers to their queries and learn more about county services.
On the front of open contracting, Nandi County has rolled out an Open Contracting portal, accessible at https://opencontracting.nandi.go.ke.
This portal is designed to increase transparency and accountability in procurement processes. It provides public access to information about contracts, promoting openness and fairness in procurement.
Additionally, the county is actively developing a legal framework for open contracting. This framework will set clear guidelines and standards to ensure transparent and accountable procurement practices.
To further enhance citizen engagement and transparency, Nandi County has launched a toll-free call centre, accessible by dialling 1548. This call centre provides citizens with an easy and cost-free way to obtain information, ask questions, and give feedback.
The call centre aims to enhance openness by ensuring that all residents have access to important information and services without any financial barriers.
Nandi County’s progress in the OGP initiative is supported by a range of partnerships. Collaborators include Mzalendo Trust, HIVOS East Africa, the National Taxpayers Association (NTA), and the Open Institute. These partnerships underscore the county’s commitment to leveraging diverse expertise and resources to achieve its OGP goals.
In a forward-looking move, Nandi County is preparing to launch a new action plan. This plan will be co-created with civil society organisations, reflecting a commitment to inclusivity and ensuring that the plan meets the community’s needs and aspirations.
Through initiatives such as the award-winning Open Data Desk, training programmes, the Open Contracting portal, and the innovative use of the outdoor LED screen in Kapsabet, along with the introduction of the toll-free call centre (1548) and the Nandi Chatbot, Nandi County is setting a benchmark for inclusive, transparent, and accountable governance.
These efforts underscore the county’s dedication to fostering an informed and engaged citizenry, reinforcing its role as a leader in open government practices.