/* ============================================================
   Grievance Redress Process – Plugin Stylesheet
   Namespaced with .gr- to avoid conflicts with any theme
   ============================================================ */

#gr-wrap {
  --gr-primary: var(--wp--preset--color--primary, #1565c0);
  --gr-primary-dark: var(--wp--preset--color--secondary, #0a2d4e);
  --gr-surface: var(--wp--preset--color--base, #ffffff);
  --gr-surface-soft: color-mix(in srgb, var(--gr-primary) 10%, white);
  --gr-text: var(--wp--preset--color--contrast, #3c4049);
  --gr-text-muted: color-mix(in srgb, var(--gr-text) 65%, white);
  --gr-border: color-mix(in srgb, var(--gr-text) 18%, white);
  --gr-success: #2e7d32;
  --gr-hero-start: #0f5132;
  --gr-hero-end: #198754;
  --gr-warning: #e65100;
  --gr-teal: #00796b;
  --gr-danger: #c62828;
  font-family: inherit;
  font-size: 15px;
  line-height: 1.6;
  color: var(--gr-text);
}
#gr-wrap *, #gr-wrap *::before, #gr-wrap *::after { box-sizing: border-box; }

/* ── HERO ── */
.gr-hero { background: linear-gradient(135deg, var(--gr-hero-start) 0%, var(--gr-hero-end) 100%); color: #fff; padding: 48px 24px 40px; text-align: center; border-radius: 12px; margin-bottom: 28px; position: relative; overflow: hidden; }
.gr-hero::before { content: ''; position: absolute; inset: 0; background: url("data:image/svg+xml,%3Csvg width='60' height='60' viewBox='0 0 60 60' xmlns='http://www.w3.org/2000/svg'%3E%3Cg fill='%23ffffff' fill-opacity='0.03'%3E%3Cpath d='M36 34v-4h-2v4h-4v2h4v4h2v-4h4v-2h-4zm0-30V0h-2v4h-4v2h4v4h2V6h4V4h-4zM6 34v-4H4v4H0v2h4v4h2v-4h4v-2H6zM6 4V0H4v4H0v2h4v4h2V6h4V4H6z'/%3E%3C/g%3E%3C/svg%3E"); }
.gr-hero-badge { display: inline-block; background: rgba(255,255,255,.12); border: 1px solid rgba(255,255,255,.2); color: #fff; font-size: 11px; font-weight: 600; letter-spacing: .1em; text-transform: uppercase; padding: 4px 14px; border-radius: 20px; margin-bottom: 14px; position: relative; }
.gr-hero-title { font-size: clamp(20px, 4vw, 34px); font-weight: 700; margin: 0 0 10px; position: relative; }
.gr-hero-sub { font-size: 14px; opacity: .8; max-width: 520px; margin: 0 auto; position: relative; }

/* ── SECTION ── */
.gr-section { background: var(--gr-surface); border: 1px solid var(--gr-border); border-radius: 12px; padding: 32px 28px 28px; margin-bottom: 24px; box-shadow: 0 1px 4px rgba(0,0,0,.07); }
.gr-section-title { font-size: 19px; font-weight: 700; color: var(--gr-primary-dark); margin: 0 0 4px; }
.gr-section-sub { font-size: 12px; color: var(--gr-text-muted); margin: 0 0 22px; }

/* ── PROCESS FLOW ── */
.gr-flow { display: flex; flex-direction: column; gap: 0; }
.gr-flow-row { display: grid; align-items: center; gap: 0; }
.gr-flow-row--fwd, .gr-flow-row--rev { grid-template-columns: 1fr 20px 1fr 20px 1fr 20px 1fr; }
.gr-flow-row--step5 { grid-template-columns: 1fr 20px 1fr 20px 1fr 20px 1fr; }
.gr-flow-row--step5 .gr-step { grid-column: 7; }
.gr-flow-row--feedback .gr-step { grid-column: 1; }
.gr-flow-row--feedback { grid-template-columns: 1fr 20px 1fr 20px 1fr 20px 1fr; }
.gr-flow-arrow { display: flex; justify-content: center; align-items: center; padding-top: 22px; color: var(--gr-primary); font-size: 14px; }
.gr-step { display: flex; flex-direction: column; align-items: center; padding: 0 4px; }
.gr-step-num { width: 20px; height: 20px; border-radius: 50%; background: var(--gr-primary); color: #fff; font-size: 10px; font-weight: 700; display: flex; align-items: center; justify-content: center; margin-bottom: 5px; flex-shrink: 0; }
.gr-step-num--amber { background: var(--gr-warning); }
.gr-step-num--teal  { background: var(--gr-teal); }
.gr-step-num--green { background: var(--gr-success); }
.gr-step-box { background: var(--gr-surface-soft); border: 2px solid var(--gr-primary); border-radius: 7px; padding: 10px 8px; text-align: center; font-size: 12px; font-weight: 500; color: var(--gr-primary-dark); width: 100%; min-height: 56px; display: flex; align-items: center; justify-content: center; line-height: 1.3; transition: transform .15s, box-shadow .15s; }
.gr-step-box:hover { transform: translateY(-2px); box-shadow: 0 4px 12px rgba(0,0,0,.1); }
.gr-step-box--amber { background: #fff3e0; border-color: var(--gr-warning); color: var(--gr-warning); }
.gr-step-box--teal  { background: #e0f2f1; border-color: var(--gr-teal); color: var(--gr-teal); }
.gr-step-box--green { background: #e8f5e9; border-color: var(--gr-success); color: var(--gr-success); }
.gr-flow-vconnect { font-size: 12px; color: var(--gr-primary); padding: 2px 0; }
.gr-flow-vconnect--right { text-align: right; padding-right: 2.5%; }
.gr-flow-vconnect--left  { text-align: left;  padding-left:  2.5%; color: var(--gr-success); }

/* ── TABS ── */
.gr-tabs { display: flex; gap: 4px; border-bottom: 2px solid var(--gr-border); margin-bottom: 20px; }
.gr-tab { background: none; border: none; cursor: pointer; font-family: inherit; font-size: 14px; font-weight: 500; color: var(--gr-text-muted); padding: 10px 18px; border-radius: 8px 8px 0 0; border-bottom: 2px solid transparent; margin-bottom: -2px; transition: color .15s, border-color .15s; }
.gr-tab--active { color: var(--gr-primary); border-bottom-color: var(--gr-primary); background: var(--gr-surface-soft); }
.gr-tab:hover:not(.gr-tab--active) { color: var(--gr-primary-dark); background: #f5f6f8; }
.gr-tab-panel { display: none; }
.gr-tab-panel--active { display: block; }

/* ── CARD ── */
.gr-card { background: var(--gr-surface); border: 1px solid var(--gr-border); border-radius: 12px; padding: 32px; box-shadow: 0 1px 4px rgba(0,0,0,.07); margin-bottom: 24px; }

/* ── FORM ── */
.gr-form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; }
.gr-form-group { display: flex; flex-direction: column; gap: 5px; }
.gr-form-full { grid-column: 1 / -1; }
.gr-label { font-size: 13px; font-weight: 600; color: var(--gr-primary-dark); }
.gr-req { color: var(--gr-danger); }
.gr-type-row { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.gr-type-radio { display: none; }
.gr-type-label { display: flex; align-items: center; justify-content: center; gap: 8px; padding: 12px; border: 1.5px solid var(--gr-border); border-radius: 8px; font-size: 14px; font-weight: 500; cursor: pointer; transition: all .15s; color: var(--gr-text); }
.gr-type-radio:checked + .gr-type-label { border-color: var(--gr-primary); background: var(--gr-surface-soft); color: var(--gr-primary); }
#gr-wrap input[type="text"],
#gr-wrap input[type="email"],
#gr-wrap input[type="tel"],
#gr-wrap input[type="date"],
#gr-wrap select,
#gr-wrap textarea { width: 100%; padding: 10px 14px; border: 1px solid var(--gr-border); border-radius: 8px; font-family: inherit; font-size: 14px; color: var(--gr-text); background: var(--gr-surface); transition: border-color .15s, box-shadow .15s; outline: none; appearance: none; }
#gr-wrap input:focus, #gr-wrap select:focus, #gr-wrap textarea:focus { border-color: var(--gr-primary); box-shadow: 0 0 0 3px color-mix(in srgb, var(--gr-primary) 20%, transparent); }
#gr-wrap select { background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' fill='none' stroke='%239aa0aa' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E"); background-repeat: no-repeat; background-position: right 14px center; padding-right: 36px; }
#gr-wrap select[multiple] { background-image: none; padding-right: 14px; min-height: 130px; }
#gr-wrap textarea { resize: vertical; min-height: 110px; }
.gr-btn-submit { background: var(--gr-primary); color: #fff; border: none; padding: 13px 32px; border-radius: 8px; font-family: inherit; font-size: 15px; font-weight: 600; cursor: pointer; width: 100%; margin-top: 8px; letter-spacing: .02em; transition: background .15s, transform .1s; }
.gr-btn-submit:hover { background: var(--gr-primary-dark); }
.gr-btn-submit:active { transform: scale(.99); }
.gr-btn-submit:disabled { background: #9aa0aa; cursor: not-allowed; }
.gr-form-note { font-size: 12px; color: var(--gr-text-muted); margin-top: 12px; text-align: center; border-top: 1px solid var(--gr-border); padding-top: 12px; }

/* ── ALERTS ── */
.gr-alert { border-radius: 8px; padding: 16px 20px; font-size: 14px; }
.gr-alert--success { background: #e8f5e9; color: #2e7d32; border: 1px solid #a5d6a7; }
.gr-alert--error   { background: #ffebee; color: var(--gr-danger); border: 1px solid #ef9a9a; }
.gr-alert strong { font-weight: 600; }

/* ── TRACK ── */
.gr-track-row { display: flex; gap: 12px; }
.gr-track-row input { flex: 1; }
.gr-btn-track { background: var(--gr-teal); color: #fff; border: none; padding: 10px 24px; border-radius: 8px; font-family: inherit; font-size: 14px; font-weight: 600; cursor: pointer; white-space: nowrap; transition: background .15s; }
.gr-btn-track:hover { background: var(--gr-primary-dark); }
.gr-track-meta { background: #f5f6f8; border: 1px solid var(--gr-border); border-radius: 8px; padding: 14px 18px; margin-bottom: 24px; font-size: 13px; display: grid; grid-template-columns: 1fr 1fr; gap: 10px; }
.gr-track-meta > div { display: flex; flex-direction: column; gap: 2px; }
.gr-track-meta span { color: #9aa0aa; font-size: 11px; text-transform: uppercase; letter-spacing: .06em; }
.gr-track-meta strong { color: var(--gr-primary-dark); font-weight: 600; }
.gr-timeline { position: relative; padding-left: 28px; }
.gr-timeline::before { content: ''; position: absolute; left: 8px; top: 4px; bottom: 4px; width: 2px; background: #e8eaed; border-radius: 2px; }
.gr-tl-item { position: relative; margin-bottom: 20px; font-size: 13px; }
.gr-tl-dot { position: absolute; left: -24px; top: 3px; width: 14px; height: 14px; border-radius: 50%; background: #e8eaed; border: 2px solid #fff; z-index: 1; }
.gr-tl-item.done   .gr-tl-dot { background: #2e7d32; }
.gr-tl-item.active .gr-tl-dot { background: var(--gr-primary); box-shadow: 0 0 0 3px color-mix(in srgb, var(--gr-primary) 30%, transparent); }
.gr-tl-label { font-weight: 500; color: var(--gr-primary-dark); }
.gr-tl-item.pending .gr-tl-label { color: #9aa0aa; }

/* ── INFO GRID ── */
.gr-info-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 14px; margin-top: 8px; }
.gr-info-card { background: var(--gr-surface); border: 1px solid var(--gr-border); border-radius: 10px; padding: 18px; box-shadow: 0 1px 4px rgba(0,0,0,.06); }
.gr-info-icon { font-size: 22px; margin-bottom: 8px; }
.gr-info-card h4 { font-size: 13px; font-weight: 700; color: var(--gr-primary-dark); margin: 0 0 4px; }
.gr-info-card p { font-size: 12px; color: var(--gr-text-muted); line-height: 1.5; margin: 0; }
.gr-info-card strong { color: var(--gr-text); }

/* ── RESPONSIVE ── */
@media (max-width: 680px) {
  .gr-flow-row--fwd,
  .gr-flow-row--rev,
  .gr-flow-row--step5,
  .gr-flow-row--feedback { grid-template-columns: 1fr 16px 1fr; }
  .gr-flow-row--fwd .gr-step:nth-child(5),
  .gr-flow-row--fwd .gr-step:nth-child(7),
  .gr-flow-row--rev .gr-step:nth-child(5),
  .gr-flow-row--rev .gr-step:nth-child(7) { display: none; }
  .gr-flow-row--fwd .gr-flow-arrow:nth-child(4),
  .gr-flow-row--fwd .gr-flow-arrow:nth-child(6),
  .gr-flow-row--rev .gr-flow-arrow:nth-child(4),
  .gr-flow-row--rev .gr-flow-arrow:nth-child(6) { display: none; }
  .gr-flow-row--step5 .gr-step { grid-column: 3; }
  .gr-flow-row--feedback .gr-step { grid-column: 1; }
  .gr-form-grid { grid-template-columns: 1fr; }
  .gr-card { padding: 20px 16px; }
  .gr-section { padding: 20px 16px; }
  .gr-track-meta { grid-template-columns: 1fr; }
}
@media (max-width: 440px) {
  .gr-tabs { flex-direction: column; border-bottom: none; }
  .gr-tab { border-bottom: none; border-left: 3px solid transparent; border-radius: 0; text-align: left; }
  .gr-tab--active { border-left-color: #1565c0; }
  .gr-type-row { grid-template-columns: 1fr; }
}