MORE COUNTIES SETTING THEIR GOLD STANDARDS FROM NANDI COUNTY CALL CENTRE.
MORE COUNTIES SETTING THEIR GOLD STANDARDS FROM NANDI COUNTY CALL CENTRE.
Nandi County’s move in implementing open governance and empowering citizen participation through the call centre project has in the recent past become a benchmark point for other counties. This week the county has been privileged to host the counties of Makueni, Kitui, Bomet and even the Council of Governors on a benchmark mission.
The call center manager addressing members of the visiting counties at the call centre.
This TOLL FREE information point where one can call or send a text message via 1548 is now saving lives, time & money, enhancing citizens’ general know-how, improving Government-Citizen relationship and even changing livelihoods of the people. This is evident from the various success stories especially on matters of emergency reporting and response, timely delivery of AI services, effective dissemination of information and training among others.
The members from the visiting counties had an opportunity to interact with Silas Tanui from Kapsabet’s Silver inn area who is one of the beneficiary of the call centre project. Mr. Tanui is a farmer whose Cow calved, experienced uterine prolapse at 10:00 PM and needed urgent attention by a veterinary officer. After raising an alarm through the call centre, the county Veterinary Officers rushed to his farm and saved the animal worth approximately Ksh.120,000.
Mr. Silas Tanui and his wife during a visit to their farm.
The Call Centre project is also giving the citizens an opportunity to access Government information, share their interest, opinions, ideas, complaints and complements as well as allow the government to easily communicate to it’s citizens. It is therefore acting as one of the best tool for public participation. Since its inception in August 2019, the call centre has managed to attend to 5770 calls and even responding to a number text messages, electronic mails and social media chats.
Governor Stephen Sang together with the Deputy Governor at the Call Centre.
Some of the other counties who have learned from this initiative include Tharaka Nithi and Elgeiyo Marakwet now establishing one of their own. As the county expect more of such visitations, it is currently working towards expanding the call centre and increasing the services offered so as to give more opportunities for handling matters of Youth, Women and People Living With Disability (PWDs).
Initial visit by Elgeiyo Marakwet county